PROBLEM

When applying UCD to sanitation, describe a problem your organization was trying to solve?

Not knowing what kind of facilities/amenities/services people desire in a community toilet

 

SOLUTION

What solution did you design to solve the problem?

We designed a multi-utility toilet block that comprised a set of features relevant to a diverse spectrum of users which went beyond statutory guidelines of government sponsored sanitation facilities.

 

WHAT WORKED WELL

What part(s) of the UCD process did your organization do very well?

One of the exercises we tried was a "build your own toilet" exercise using wooden blocks. We asked users to prioritize and design their own toilets, forcing them to make trade-offs: features vs. cost.

WHAT DIDN'T WORK

What part(s) of the UCD process did not go well?

Some parts of the co-design exercise did not yield clear results. E.g. Asking users to design layouts met with difficulty because people didn't necessarily have a spatial awareness.

 

TOOLS AND FRAMEWORKS

What UCD tools or analytical frameworks did you use?

  • Co-design workshops
  • DIY modelling
  • Design trade-offs
  • Participatory exercises with user

WHAT WAS REALLY HARD

What were your biggest struggles?

Working with PHD engineers to consider decentralized sewerage treatment in absence of a city-wide sanitation network

 

BIGGEST A-HA 

What was your biggest a-ha moment? 

In matters concerning statutes and law, risk appetite is really low (mindset)

  • How to work around it?
    • Let go of original idea of a decentralised system

 

MY PIVOTS

So then what? What did you do? Discard the idea? Change course?

With technical teams iterating and re-designing one sewerage solution that would accommodate concerns of the government/engineers

 

TIPS

What advice would you give other organizations?

Collaboration requires multiple iterations, but you can't do it without the required stakeholders in the room.