When applying UCD to sanitation, describe a problem your organization was trying to solve?
The final product is too expensive for the household.
What solution did you design to solve the problem?
- Dealing with the local MFI
- Creating community savings groups to purchase latrines together
WHAT WORKED WELL
What part(s) of the UCD process did your organization do very well?
The community groups are well engaged and began to invest in database access.
WHAT DIDN'T WORK
What part(s) of the UCD process did not go well?
Most of the MFIs are not interested in working with the sanitation sector.
TOOLS AND FRAMEWORKS
What UCD tools or analytical frameworks did you use?
- Testing guides for entrepreneurs
- FGD question guides
WHAT WAS REALLY HARD
What were your biggest struggles?
The entrepreneurs developed many solutions and made it hard to select the best one for each region at the end.
What was your biggest a-ha moment?
Realizing that all entrepreneurs adopted the approach and used it for developing solutions.
So then what? What did you do? Discard the idea? Change course?
Developing many solutions in line with the economic and financial context.
What advice would you give other organizations?
Including all actors can add value in the implementation of the UCD approach.