PROBLEM

When applying UCD to sanitation, describe a problem your organization was trying to solve?

Make a counterweighted door without the use of cement because in some parts of Africa cement is not readily available/expensive

 

SOLUTION

What solution did you design to solve the problem?

Make a plastic counterweighted door

 

WHAT WORKED WELL

What part(s) of the UCD process did your organization do very well?

Making the plastic counterweight shape as narrow as possible so it doesn't get stuck inside the hole


WHAT DIDN'T WORK

What part(s) of the UCD process did not go well?

Making the plastic counterweight shape wide and the door getting stuck inside the hole as the hole started collapsing

 

TOOLS AND FRAMEWORKS

What UCD tools or analytical frameworks did you use?

  • Iterative design process
  • Continuous improvement

WHAT WAS REALLY HARD

What were your biggest struggles?

Setting the proper design parameter for width of door

 

BIGGEST A-HA

What was your biggest a-ha moment?

Need more safety factors for things of a random/chaotic nature

 

MY PIVOTS

So then what? What did you do? Discard the idea? Change course?

Designs that don't work aren't failures because you discovered designs that don't work. Learn and make them better!

 

TIPS

What advice would you give other organizations?

Learn to expect the unexpected