USER CENTERED DESIGN CAN JUMP START PRODUCT DESIGN, SERVICE DESIGN AND BUSINESS MODEL INNOVATIONS

 

Do you think Airbnb, Uber, and Amazon are the only companies innovating? Think again. In sanitation there’s a lot going on. Moving away from owning to renting toilets. Talking less about toilet users and more about fecal sludge collectors. Here’s the deal. User Centered Design is way more than designing toilets. It’s the key to better service design and innovative business models. Interested? Learn about these key topics from three sanitation pros who presented at the event.

You can't smell a latrine from your desk

By: Daigo Ishiyama

Daigo Ishiyama is the Director of Product Design at SATO and LIXIL. Listen to his story about the iterative process to designing sanitation products that made it big in Bangladesh, India, Nigeria and the list keeps growing.

Note: The trapway diameter of the Champion toilet in the US was incorrectly stated as 2 ⅝”. The correct diameter is 2 ⅜”.

Freshening up urban sanitation with UCD

By: Joseph Githinji

Joseph Githinji is the Senior Manager of Customer Support at Sanergy. Joseph knows UCD is about considering absolutely every user. Not just the end user, but the entire value chain. 

UCD. Powered by data technology

By: Yi Wei

Yi Wei is the Global WASH Director at iDE. Get the inside story on how iDE Cambodia used technology to solve both user and business problems at the same time.