PROBLEM

When applying UCD to sanitation, describe a problem your organization was trying to solve?

Coming up with Urban sanitation solutions that address:

  • limited space
  • compound living
  • high water table

 

SOLUTION

What solution did you design to solve the problem?

The portable tenant toilet

 

WHAT WORKED WELL

What part(s) of the UCD process did your organization do very well?

  • Feedback from end users to identify problems
  • Feedback from local project teams
  • Mental modelling (indoor, outdoor)
  • End user feedback:
    • materials
    • cost
    • interest

 

WHAT DIDN'T WORK

What part(s) of the UCD process did not go well?

  • Scheduling- "everything takes longer than you think"
  • Pivoting away from the potential solution
  • Slow process getting multiple partners to make a decision

 

TOOLS AND FRAMEWORKS

What UCD tools or analytical frameworks did you use?

  • Gap analysis (based on initial product scans)
  • Product development canvas, target specs, value propositions
  • Product development process:
    • mental model
    • prototype (build, measure, learn)

WHAT WAS REALLY HARD

What were your biggest struggles?

  • Process: supporting rapid iteration
  • Need for metrics: "figure out questions later"
  • Getting the questions right
  • Matching the question to the problem
  • Evaluating acceptability

 

BIGGEST A-HA

What was your biggest a-ha moment?

  • Refocus on the end user → prioritizing problems
  • Lean development/iterations

 

MY PIVOTS

So then what? What did you do? Discard the idea? Change course?

  • Shared language
  • Product development canvas tool

 

TIPS

What advice would you give other organizations?

  • Role of expert → evaluating ideas
  • Give it time → trust the process
  • Socialize idea → "buy in" essential
  • Cultural view of failure