PROBLEM

When applying UCD to sanitation, describe a problem your organization was trying to solve?

Appropriate product did not exist at the right price point

 

SOLUTION

What solution did you design to solve the problem?

Android system with RFID tags on containers

 

WHAT WORKED WELL

What part(s) of the UCD process did your organization do very well?

  • Rapid prototypes
  • Iteration with collectors
  • Interviews with collectors, container cleaners, and management
  • Identification of aspirational products

 

WHAT DIDN'T WORK

What part(s) of the UCD process did not go well?

  • No iteration with middle management
  • No UCD around data usage
  • Scale vs. present need vs. future need
  • Was built for the wrong audience

 

TOOLS AND FRAMEWORKS

What UCD tools or analytical frameworks did you use?

  • Rapid prototype
  • Iteration
  • Drawing it out/storyboards
  • Business model creation

WHAT WAS REALLY HARD

What were your biggest struggles?

  • Identifying all the important users
  • Seeing what you don't see
  • Unknowns

 

BIGGEST A-HA

What was your biggest a-ha moment?

  • The need to talk to middle management
  • Figure out how it would impact them

 

MY PIVOTS

So then what? What did you do? Discard the idea? Change course?

  • Start by thinking about the end results and work backward
  • Talked with managers about what they need from the data
  • Creating automated/dashboards that give feedback on a few important indicators

 

TIPS

What advice would you give other organizations?

  • Look for your blind spots
  • What happens to a system if you are removed?
  • Be realistic about the costs before trying to do everything
  • Identify most important pain points first
  • Listen to customer
  • Get to real root using 5 Whys