When applying UCD to sanitation, describe a problem your organization was trying to solve?
Off-grid hand washing hardware could not be applied across multiple user cases or contexts
What solution did you design to solve the problem?
A set of modular hand washing hardware with various system options
WHAT WORKED WELL
What part(s) of the UCD process did your organization do very well?
- Identifying innovations to prototype
- Testing breadth
- Repeat visit and iteration cycles
- Co-creation sessions
- Local partner facilitation
- Off-shelf reliance
WHAT DIDN'T WORK
What part(s) of the UCD process did not go well?
- Stakeholder focus group for related organisations and experts
- Initial pilot planning: pre-determined/no pilot
- Compensation opportunism: repeated visits helped with this
TOOLS AND FRAMEWORKS
What UCD tools or analytical frameworks did you use?
- User visits
- Rapid prototyping
- Deep prior art research
- Concept competition
- Intermediate testing (and prototyping cycles)
- 3D printing prototypes
- Pilot (200 units)
WHAT WAS REALLY HARD
What were your biggest struggles?
- Maintaining momentum
- Client turnover
- Getting manufacturer time without promise/potential of orders
What was your biggest a-ha moment?
Foamed soap is both economical and aspirational
So then what? What did you do? Discard the idea? Change course?
Focus on soap foamer and tap with minimal parts (and soap stock adaptability) (perspective of modular)
What advice would you give other organizations?
- Implement considerations from the beginning
- Project planning and scoping deserves as much design attention as the product or service
- Try to allow for some adaptability to question and re-determine best route