PROBLEM

When applying UCD to sanitation, describe a problem your organization was trying to solve?

Designing a low-cost latrine for "challenging environments" such as those that are rural/hard to reach and where seasonal flooding happens

 

SOLUTION

What solution did you design to solve the problem?

Prototype to test manufacturing, installation and use of new design ideas

 

WHAT WORKED WELL

What part(s) of the UCD process did your organization do very well?

  • Understanding constraints: user and technical
  • Pairing qual. with deep technical research
  • Rapid concept testing/prototyping and feedback from users, masons, technical experts

 

WHAT DIDN'T WORK

What part(s) of the UCD process did not go well?

  • Technical realities limiting what we could accomplish
  • Balancing human desirability, technological feasibility, and business viability

TOOLS AND FRAMEWORKS

What UCD tools or analytical frameworks did you use?

  • Journey mapping
  • 2 x 2s
  • User experience frameworks
  • Rapid prototyping, sketches and actual things
  • Sacrificial concepts

 

WHAT WAS REALLY HARD

What were your biggest struggles?

  • Difficulty in telling funders the reality
  • What we originally thought would be simple was actually very technically challenging
  • We made and installed prototypes that we knew weren't the solutions because it was part of the grant

 

BIGGEST A-HA

What was your biggest a-ha moment?

During research phase, realizing the problem is primarily technical

 

TIPS

What advice would you give other organizations?

  • Push to have the difficult and honest conversations
  • HCD is not a silver bullet—technical realities can limit you even if you do everything right