When applying UCD to sanitation, describe a problem your organization was trying to solve?
Designing a low-cost latrine for "challenging environments" such as those that are rural/hard to reach and where seasonal flooding happens
What solution did you design to solve the problem?
Prototype to test manufacturing, installation and use of new design ideas
WHAT WORKED WELL
What part(s) of the UCD process did your organization do very well?
- Understanding constraints: user and technical
- Pairing qual. with deep technical research
- Rapid concept testing/prototyping and feedback from users, masons, technical experts
WHAT DIDN'T WORK
What part(s) of the UCD process did not go well?
- Technical realities limiting what we could accomplish
- Balancing human desirability, technological feasibility, and business viability
TOOLS AND FRAMEWORKS
What UCD tools or analytical frameworks did you use?
- Journey mapping
- 2 x 2s
- User experience frameworks
- Rapid prototyping, sketches and actual things
- Sacrificial concepts
WHAT WAS REALLY HARD
What were your biggest struggles?
- Difficulty in telling funders the reality
- What we originally thought would be simple was actually very technically challenging
- We made and installed prototypes that we knew weren't the solutions because it was part of the grant
What was your biggest a-ha moment?
During research phase, realizing the problem is primarily technical
What advice would you give other organizations?
- Push to have the difficult and honest conversations
- HCD is not a silver bullet—technical realities can limit you even if you do everything right