PROBLEM

When applying UCD to sanitation, describe a problem your organization was trying to solve?

Applying a circular economy in solving sanitation problems:

  • people want compost but it is too bulky
  • compost is fecal sludge and organic waste

 

SOLUTION

What solution did you design to solve the problem?

Pelletize sludge and organic waste to sell to end users

 

WHAT WORKED WELL

What part(s) of the UCD process did your organization do very well?

Pelletization went well according to farmers' needs

 

WHAT DIDN'T WORK

What part(s) of the UCD process did not go well?

Marketing fortifier (pelletized compost) is difficult

 

TOOLS AND FRAMEWORKS

What UCD tools or analytical frameworks did you use?

  • Farmers field schools
  • Video
  • PowerPoint presentations

 

WHAT WAS REALLY HARD

What were your biggest struggles?

  • Getting the end user to change their behaviour
  • Shortening the distance between the production and the point of sale/use

 

BIGGEST A-HA

What was your biggest a-ha moment?

The need to involve input of dealers: Factory (products) → input dealer → end user

 

MY PIVOTS

So then what? What did you do? Discard the idea? Change course?

The moment production was complete and actual sales began

 

TIPS

What advice would you give other organizations?

Engage in stakeholder consultation and good planning right from the beginning of the start of the project