When applying UCD to sanitation, describe a problem your organization was trying to solve?
Applying a circular economy in solving sanitation problems:
- people want compost but it is too bulky
- compost is fecal sludge and organic waste
What solution did you design to solve the problem?
Pelletize sludge and organic waste to sell to end users
WHAT WORKED WELL
What part(s) of the UCD process did your organization do very well?
Pelletization went well according to farmers' needs
WHAT DIDN'T WORK
What part(s) of the UCD process did not go well?
Marketing fortifier (pelletized compost) is difficult
TOOLS AND FRAMEWORKS
What UCD tools or analytical frameworks did you use?
- Farmers field schools
- PowerPoint presentations
WHAT WAS REALLY HARD
What were your biggest struggles?
- Getting the end user to change their behaviour
- Shortening the distance between the production and the point of sale/use
What was your biggest a-ha moment?
The need to involve input of dealers: Factory (products) → input dealer → end user
So then what? What did you do? Discard the idea? Change course?
The moment production was complete and actual sales began
What advice would you give other organizations?
Engage in stakeholder consultation and good planning right from the beginning of the start of the project