PROBLEM

When applying UCD to sanitation, describe a problem your organization was trying to solve?

Inefficient and/or low-quality management and servicing of a sanitation 'system' in disaster situations

 

SOLUTION

What solution did you design to solve the problem?

  • Collected data (waste volume per use) and use data to service J.I.T. (just in time)
  • Optimized service route
  • Involved community in service and maintenance
  • Measured every single use, functionality to collect data to say: "it's full"

 

WHAT WORKED WELL

What part(s) of the UCD process did your organization do very well?

  • Identifying relevant issues (hygiene, rape, durability)
  • Co-creation with various stakeholders


WHAT DIDN'T WORK

What part(s) of the UCD process did not go well?

As designers we did not have budget to apply UCD locally

 

TOOLS AND FRAMEWORKS

What UCD tools or analytical frameworks did you use?

  • Role playing
  • Influence behaviour
  • Prototype
  • Ethnographic research
  • Make ideas tangible
  • Context mapping

 

 

WHAT WAS REALLY HARD

What were your biggest struggles?

  • Complexity of dealing with contracting interests of various stakeholders
  • Balancing
    • long term vs. short-term
    • Quality vs. cost
    • Hardware vs. software

 

BIGGEST A-HA

What was your biggest a-ha moment?

More expensive product may lead to cost saving

 

MY PIVOTS

So then what? What did you do? Discard the idea? Change course?

Focusing on the heart of the product

 

TIPS

What advice would you give other organizations?

  • Focus on the key elements that have the most impact
  • Trust intuition to direct UCD agenda