PROBLEM

When applying UCD to sanitation, describe a problem your organization was trying to solve?

Making sanitation a priority for district political leadership

 

SOLUTION

What solution did you design to solve the problem?

  • Introduction of prize schemes and recognition awards for district assemblies
  • Matching of districts and private sectors to co-create solutions

 

WHAT WORKED WELL

What part(s) of the UCD process did your organization do very well?

  • District self-selection
  • Media buzz activities to engage public support
  • Outreach face-to-face engagement with district actors
  • First stage awards- establishing authenticity of scheme

 

WHAT DIDN'T WORK

What part(s) of the UCD process did not go well?

  • Remote districts ability to use application platform due to issues of internet connectivity
  • Incentivising private sector to partner with district

 

TOOLS AND FRAMEWORKS

What UCD tools or analytical frameworks did you use?

  • Focus groups/workshops
  • Media buzz
  • Whatsapp platforms
  • User journey

WHAT WAS REALLY HARD

What were your biggest struggles?

Explaining to districts that the project would not provide upfront funding and that only winning contestants will be rewarded

 

BIGGEST A-HA

What was your biggest a-ha moment?

The magic of the first stage/award event, most districts which did not respond wished they had taken advantage of the opportunity

 

MY PIVOTS

So then what? What did you do? Discard the idea? Change course?

  • Introduction of a prize for the private sector
  • Requested districts in remote areas to submit both hard and soft copies of strategies
  • Introduced a Whatsapp platform to complement sharing of information via mail

 

TIPS

What advice would you give other organizations?

  • Develop a clear and consistent message
  • Provide multiple channels for engagement
  • Be confident about what you are introducing