PROBLEM

When applying UCD to sanitation, describe a problem your organization was trying to solve?

Designing a sanitation solution that is gender-sensitive to women's needs (no place to dispose of pads, no way to convince family)

 

SOLUTION

What solution did you design to solve the problem?

  • A simple rubbish bin inclusion
  • Preparing women with the relevant information to speak with their family members

 

WHAT WORKED WELL

What part(s) of the UCD process did your organization do very well?

  • Heard directly from the women about their needs and constraints and realized it's not just about women but gender dynamics
  • Kept product solution simple

 

WHAT DIDN'T WORK

What part(s) of the UCD process did not go well?

  • Difficult to hire women staff available to create safe environment for interviews
  • Staff with own beliefs and biases about gender
  • Budget required for babysitter training
  • Couldn't get a female translator to stay overnight for field research
  • Polygamy: women still seen as property → not as important → gender sensitivity

 

TOOLS AND FRAMEWORKS

What UCD tools or analytical frameworks did you use?

  • Gender sensitivity training
  • Direct negotiations with the husbands of the translators
  • Enabling supporting resources e.g. babysitter!!!
  • Ensuring you're hearing all perspectives and creating safe spaces

WHAT WAS REALLY HARD

What were your biggest struggles?

Working within cultural constraints while trying to do something that could be potentially critical

 

BIGGEST A-HA

What was your biggest a-ha moment?

  • Inclusions needs to be thought about from the beginning
  • UCS is best practiced when the "bright sparks of those at the margins are listened to, even in the solution is for the masses”

 

MY PIVOTS

So then what? What did you do? Discard the idea? Change course?

We made the extra effort to ensure we could speak to those at the extreme, no matter what it took

 

TIPS

What advice would you give other organizations?

  • UCD isn't about getting statistically factual data but rather actionable insights, which can come from hearing the same thing a lot or hearing one unique thing that inspires . Knowing the purpose will inform methods
  • The process isn't easy- It does require a lot of work and a lot of steps